If you wish to return a product purchased from us within the last 10 days,
you must have your original receipt, and the product must have all of the
original packing material with it (box, instructions, packing, etc).
In addition, the products returned must be in reasonable condition, with no sign of abuse.
If you do not want an exchange, we will charge a 30% Restocking Fee.
This charge will be deducted from the total paid price after taxes.
If you refuse to accept delivery of a shipment, the cost
of shipping both ways (to and from us) to All Makes Vacuum will be deducted
from your refund.
If there are signs of excessive or careless or commercial use,
this might result in additional restocking fees based on the
degree of damage to the product from these types of use. Due to the use
of liquids in steam cleaners and wet/dry vacuums,
they cannot be returned for a refund.
Any shipping and handling charges are not included in this return amount.
This means that you are responsible for ALL shipping/postage costs related to
returning your unwanted items to us.
NOTE: We do NOT accept returns for orders received by you (the customer)
after 60 days UNLESS we have specifically given permission to you to return the package to us.
Any packages returned to us after 60 days are considered donations and NO refund will be issued.
Order Cancellations
Orders placed online can be canceled while the status is showing as "Processing."
Sometimes orders showing as "Processing" or "Completed" can be canceled
BUT only if they have not been physically shipped.
Order cancellation must be done by calling us at 877-822-7390 or 310-378-0251 during our regular business hours.
Due to possible delays in e-mail systems, e-mail may not be dependable enough to reach us
before an order is shipped. If you refuse to accept delivery of your shipment, the cost
of returning it to All Makes Vacuums as well as the shipping cost out
to you will be deducted from your refund.
Repairs
If you leave a repair unclaimed in our store for more than 30 days we will reserve the right
to sell it to recover any costs associated with that repair. We may also ask for
a 'bench' fee if after we diagnose the repair, you decide that you do not want the
product repaired by us, but desire to have us reassemble the machine.
Prices
Please be aware that our in-store prices will be slightly higher than our on-line prices on some items.
